Understanding Team Roles to Improve Performance
When a team is performing at its best, you’ll usually find that each team member has clear responsibilities. You’ll also see that every role needed to achieve the team’s goal is being performed fully and well.
But often, despite clear roles and responsibilities, a team will fall short of its full potential.
Perhaps some team members don’t complete the things you expect them to do. Perhaps others are not quite flexible enough, so things “fall between the cracks.” Maybe someone who is valued for her expert input fails to see the wider picture, and so misses out tasks or steps that others would expect. Or perhaps one team member becomes frustrated because he disagrees with the approach of other team members.
Dr Meredith Belbin studied team-work for many years, and he famously observed that people in teams tend to assume different “team roles.” He defined a team role as “a tendency to behave, contribute and interrelate with others in a particular way” and named nine such team roles that he argued underlie team success.
Creating Balanced Teams
Team leaders and team development practitioners often use the Belbin model to help create more balanced teams.
Teams can become unbalanced if all team members have similar styles of behavior or team roles. If team members have similar weakness, the team as a whole may tend to have that weakness. If team members have similar team-work strengths, they may tend to compete (rather than co-operate) for the team tasks and responsibilities that best suit their natural styles.
Knowing this, you can use the model with your team to help ensure that necessary team roles are covered, and that potential behavioral tensions or weaknesses among the team member are addressed. Also, by understanding your role within a particular team, you can develop your strengths and manage your weaknesses as a team member, and so improve how you contribute to the team.
Belbin’s “team roles” are based on observed behavior and interpersonal styles.
Whilst Belbin suggests that people tend to adopt a particular team-role, bear in mind that your behavior and interpersonal style within a team is to some extent dependent on the situation: it relates not only to your own natural working style, but also to your interrelationships with others, and the work being done.
Also, be aware that there are other approaches in use, some of which complement this model, some of which conflict with it. By all means use this approach as a guide – however do not put too much reliance on it, and temper any conclusions with common sense.
Understanding Belbin’s Team Roles Model
Belbin identified nine team roles and he categorized those roles into three groups: Action Oriented, People Oriented, and Thought Oriented. Each team role is associated with typical behavioral and interpersonal strengths.
Belbin also defined characteristic weaknesses that tend to accompany each team role. He called the characteristic weaknesses of team roles the “allowable” weaknesses; as for any behavioral weakness, these are areas to be aware of and potentially improve.
The nine team roles are:
Action Oriented Roles:
Shapers are people who challenge the team to improve. They are dynamic and usually extroverted people who enjoy stimulating others, questioning norms, and finding the best approaches for solving problems. The Shaper is the one who shakes things up to make sure that all possibilities are considered and that the team does not become complacent.
Shapers often see obstacles as exciting challenges and they tend to have the courage to push on when others feel like quitting.
Their potential weaknesses may be that they’re argumentative, and that they may offend people’s feelings.
Implementers are the people who get things done. They turn the team’s ideas and concepts into practical actions and plans. They are typically conservative, disciplined people who work systematically and efficiently and are very well organized. These are the people who you can count on to get the job done.
On the downside, Implementers may be inflexible and can be somewhat resistant to change.
Completer-Finishers are the people who see that projects are completed thoroughly. They ensure there have been no errors or omissions and they pay attention to the smallest of details. They are very concerned with deadlines and will push the team to make sure the job is completed on time. They are described as perfectionists who are orderly, conscientious, and anxious.
However, a Completer-Finisher may worry unnecessarily, and may find it hard to delegate.
People Oriented Roles:
Coordinators are the ones who take on the traditional team-leader role and have also been referred to as the chairmen. They guide the team to what they perceive are the objectives. They are often excellent listeners and they are naturally able to recognize the value that each team members brings to the table. They are calm and good-natured and delegate tasks very effectively.
Their potential weaknesses are that they may delegate away too much personal responsibility, and may tend to be manipulative.
Team Worker (TW)
Team Workers are the people who provide support and make sure that people within the team are working together effectively. These people fill the role of negotiators within the team and they are flexible, diplomatic, and perceptive. These tend to be popular people who are very capable in their own right, but who prioritize team cohesion and helping people getting along.
Their weaknesses may be a tendency to be indecisive, and to maintain uncommitted positions during discussions and decision-making.
Resource Investigator (RI)
Resource Investigators are innovative and curious. They explore available options, develop contacts, and negotiate for resources on behalf of the team. They are enthusiastic team members, who identify and work with external stakeholders to help the team accomplish its objective. They are outgoing and are often extroverted, meaning that others are often receptive to them and their ideas.
On the downside, they may lose enthusiasm quickly, and are often overly optimistic.
Thought Oriented Roles:
The Plant is the creative innovator who comes up with new ideas and approaches. They thrive on praise but criticism is especially hard for them to deal with. Plants are often introverted and prefer to work apart from the team. Because their ideas are so novel, they can be impractical at times. They may also be poor communicators and can tend to ignore given parameters and constraints.
Monitor-Evaluators are best at analyzing and evaluating ideas that other people (often Plants) come up with. These people are shrewd and objective and they carefully weigh the pros and cons of all the options before coming to a decision.
Monitor-Evaluators are critical thinkers and very strategic in their approach. They are often perceived as detached or unemotional. Sometimes they are poor motivators who react to events rather than instigating them
Specialists are people who have specialized knowledge that is needed to get the job done. They pride themselves on their skills and abilities, and they work to maintain their professional status. Their job within the team is to be an expert in the area, and they commit themselves fully to their field of expertise.
This may limit their contribution, and lead to a preoccupation with technicalities at the expense of the bigger picture.
Figure 1: Belbin’s Team Roles
|Action Oriented Roles||Shaper||Challenges the team to improve.|
|Implementer||Puts ideas into action.|
|Completer Finisher||Ensures thorough, timely completion.|
|People Oriented Roles||Coordinator||Acts as a chairperson.|
|Team Worker||Encourages cooperation.|
|Resource Investigator||Explores outside opportunities.|
|Thought Oriented Roles||Plant||Presents new ideas and approaches.|
|Monitor-Evaluator||Analyzes the options.|
|Specialist||Provides specialized skills.|
To find out which team roles you naturally fulfil, or to profile your team, visit www.belbin.com.
How to Use the Tool:
The Belbin Team Roles Model can be used in several ways – you can use it to think about team balance before a project starts, you can use it to highlight and so manage interpersonal differences within an existing team, and you can use it to develop yourself as a team player.
The tool below helps you analyze team membership, using the Belbin team roles as checks for potential strengths and weakness within your team.
Use Belbin’s model to analyze your team, and as a guide as you develop your team’s strengths, and manage its weaknesses:
- Over a period of time, observe the individual members of your team, and see how they behave, contribute and behave within the team.
- Now list the members of the team, and for each person write down the key strengths and characteristics you have observed. (You may also want to note down any observed weaknesses.)who
- Compare each person’s listed strengths and weakness with the Belbin’s descriptions of team roles, and note the role that most accurately describes that person.
- Once you have done this for each team member, consider the following questions:
- Which team roles are missing from your team? And from this, ask yourself which strengths are likely to be missing from the team overall?
- Is there are prevalent team role that many of the team members share?
Among teams of people that do the same job, a small number of team roles may prevail. For example, within a research department, the team roles of Specialist and Plant may be filled by several people. A team of business consultants may mainly comprise Team Workers and Shapers. Such teams may be unbalanced, in that they may be missing key approaches and outlooks.
If the team is unbalanced, first identify any team weakness that is not naturally covered by any of the team members. Then identify any potential areas of conflict. For example, too many Shapers can weaken a team if each Shaper wants to pull the team in a different direction.
- Once you have identified potential weakness, areas of conflict and missing strengths, think about the options you have to improve and change this. Consider:
- Whether an existing team member could compensate by purposefully adopting different a team role. With awareness and intention, this is sometimes possible.
- Whether one or more team members could improve how they work together and with others to avoid potential conflict of their natural styles.
- Whether new skills need to brought onto the team to cover weaknesses.
Remember not to depend too heavily on this idea when structuring your team – this is only one of many, many factors that are important in getting a team to perform at its best.
That said, just knowing about the Belbin Team Roles model can bring more harmony to your team, as team members learn that there are different approaches that are important in different circumstances and that no one approach is best all of the time.
Belbin’s Team Roles is based on nine team roles, categorized into three groups: Action Oriented, People Oriented, and Thought Oriented.
You can use the model with your team to help ensure that necessary team roles are covered, and that you address potential behavioral tensions or weaknesses among team members. This will help you to create a more-balanced team.
You can also use it to understand your role within a particular team, so that you can develop your strengths and manage your weaknesses as a team member